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General Motors dealers could face major penalties, even termination, if they fail to use a new disclosure form for customers who buy non-GM service contracts, a new or used vehicle with non-GM accessories or used vehicles with non-GM parts, the automaker told dealers last month. But by enforcing the new disclosure process and draconian penalties, GM itself may be violating its franchise agreement, said dealership lawyers and associations, pushing back against the automaker's notice. Under GM's franchise agreement, dealers for several years have been requi...
The Hurricane in Texas invaded lots of dealerships, leaving them with flooded inventories. One owner of the car dealerships affected said that overall it’s catastrophic, major damage. People in their area are still trapped in attics. The dealership itself is trapped. It has anything from a foot to two feet of water in them. It may be too early to start recovery operations. "We are struggling with the evacuation right now," Wyatt Wainwright, president of the Houston Automobile Dealers Association, said in a statement posted on the National Automobile Dealers Associati...
Revenues at car repairs and auto-parts stores are rising despite the slump in the U.S. auto sales this year. But why is there such a bid difference between these 3, when they are basically bounded to each other? Well, old vehicles are grinding out more miles, and need replacement parts and repairs almost each month. The vehicle fleet is still getting older every single year, in spite of our record sales, So you’ve got a significantly larger population of vehicles that require service and are coming in for service pretty regularly. Car dealers didn’t use to handle so...
Sometimes you simply leave your car for service, and instead of getting it back fixed, you don't even get to see it at all, because it burned completely, until nothing has been left from it. This Tuesday night at this Chevrolet dealership, shortly after 7 p.m. a janitor was cleaning in the service building at Buff Whelan Chevrolet in Sterling Heights, Mich., and spilled cleaning supplies, causing what the fire chief called a "big ball of flame to erupt." About 30 vehicles were destroyed in a blaze. No one was reported injured, fire officials said. The cost of the damage...
Sometimes the new-car smell isn't what it used to be. At least not at Land Rover South Dade in Miami, where customers are greeted with subtle scents of cedar, vanilla and violet. General Manager Mark de la Cruz infuses the dealership with a custom scent called "My Way" to ensure that his vehicles don't smell like other new cars. He said the store needed a cultural change. They had to change their style of customer service, and aroma became a big component in that. The fragrance enters through the ventilation system and spreads from ceiling panels above the sales pa...