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If you think the last time you visited a dealership the dealers seemed more worried or even pushier than before, you might be right. They have a good reason by the way, simply because a new analysis revealed that the selling process of a vehicle now takes longer. That's despite them substantially ramping up incentives meant to sweeten their offer. While the industry retail sales pace remains high, it is being powered by elevated levels of incentive spending which pose a serious threat to the long-term health of the industry. The latest numbers from showrooms are not pretty. Thro...
New York’s attorney general has reached legal settlements with 104 dealerships it identified as having sold vehicles without disclosing open safety recalls. As part of the settlement, reached on Friday with New York Attorney General Eric Schneiderman, those dealers must now notify customers two days before a sale of an unrepaired vehicle that no repair has been completed. Franchise dealerships are also required to provide loaner vehicles to customers if repairs to their recalled vehicles take more than one day to complete. The settlement comes following an investigation by the...
BMW dealers asking for more of the newly launched 2017 BMW 5 Series cars. They say they don’t have enough of the product. It’s not like they beg for more, but since there are a lot of interested buyers they really need more supply. At the end of March, BMW had just 200 unsold sedans in dealer inventory. They began arriving at dealerships on mid-February. Customers had preordered about about 2,000. Production and deliveries have ramped up since the end of March, a BMW spokesman said. Dealers on average should have a two- to three-week supply now during the launch. For the...
China's Zhejiang Geely Holding Group has delayed Lynk & CO's sales launch in Europe and the United States because it needs more time to establish a company-owned dealership network. Alain Visser, Lynk & CO's senior vice president of marketing and sales, said that they will start in Europe between the first quarter and the first half of 2019 and enter the U.S. some months later. Originally, Lynk planned to debut in both markets in late 2018, starting with sales of the 01 compact crossover. Volvo Car Corp.’s sister brand also revealed this week that Berlin a...
Even though U.S. is not in a recession that’s exactly what dealerships are doing nowadays. As a percentage of a dealership's total gross, profits fell in the new- and used-vehicle departments, but rose in service and parts. The profit gains come after about a third of all U.S. light-vehicle dealerships expanded their service departments by at least one bay in the past 18 months to capture more service revenue. And with new- and used-vehicle price competition remaining intense. Going into a sales plateauing year, customer loyalty is going to be very key for dealers. That lo...