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New York’s attorney general has reached legal settlements with 104 dealerships it identified as having sold vehicles without disclosing open safety recalls. As part of the settlement, reached on Friday with New York Attorney General Eric Schneiderman, those dealers must now notify customers two days before a sale of an unrepaired vehicle that no repair has been completed. Franchise dealerships are also required to provide loaner vehicles to customers if repairs to their recalled vehicles take more than one day to complete. The settlement comes following an investigation by the...
BMW dealers asking for more of the newly launched 2017 BMW 5 Series cars. They say they don’t have enough of the product. It’s not like they beg for more, but since there are a lot of interested buyers they really need more supply. At the end of March, BMW had just 200 unsold sedans in dealer inventory. They began arriving at dealerships on mid-February. Customers had preordered about about 2,000. Production and deliveries have ramped up since the end of March, a BMW spokesman said. Dealers on average should have a two- to three-week supply now during the launch. For the...
China's Zhejiang Geely Holding Group has delayed Lynk & CO's sales launch in Europe and the United States because it needs more time to establish a company-owned dealership network. Alain Visser, Lynk & CO's senior vice president of marketing and sales, said that they will start in Europe between the first quarter and the first half of 2019 and enter the U.S. some months later. Originally, Lynk planned to debut in both markets in late 2018, starting with sales of the 01 compact crossover. Volvo Car Corp.’s sister brand also revealed this week that Berlin a...
Even though U.S. is not in a recession that’s exactly what dealerships are doing nowadays. As a percentage of a dealership's total gross, profits fell in the new- and used-vehicle departments, but rose in service and parts. The profit gains come after about a third of all U.S. light-vehicle dealerships expanded their service departments by at least one bay in the past 18 months to capture more service revenue. And with new- and used-vehicle price competition remaining intense. Going into a sales plateauing year, customer loyalty is going to be very key for dealers. That lo...
Emily Hurwitz is an advertising supervisor from San Francisco and she doesn’t like buying cars from traditional dealers, and she prefers buying cars from online platforms which unite car sellers and car buyers. Recently she has bought a 2012 Volkswagen Tiguan through such a platform and is really happy with the purchase. What does she say about car dealerships? Well, she’s not very impressed with them in a few words, because she somehow is convinced they will swindle her. “You’re talking to a guy who’s sizing you up. It’s a very overwhelming situa...